Terms & Conditions
Last Updated: 07 Jan 2026
About Wisely IT Services
Wisely IT Services (“Wisely IT”, “we”, “us”, “our”) provides professional information technology services, including IT consulting, managed IT services, cloud solutions, cybersecurity, infrastructure management, system development, implementation, monitoring, and ongoing technical support for businesses and organisations across Australia.
These Terms & Conditions govern your use of our website, services, systems, and communications. By accessing our website, engaging our services, submitting enquiries, or providing personal information, you agree to these Terms & Conditions and our associated privacy practices.
Wisely IT Services is committed to protecting personal information and handling data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Scope Of These Terms
These Terms apply to:
- Visitors to the Wisely IT Services website.
- Clients, prospective clients, and business partners.
- Individuals who communicate with us via phone, email, forms, or meetings.
- Users of any systems, platforms, or tools provided or managed by Wisely IT Services.
If you do not agree with these Terms, you should not access our website or use our services.
Collection Of Personal Information
Types Of Information Collected
Wisely IT Services may collect personal and business-related information directly from you through:
- Online enquiry and contact forms.
- Emails and telephone communications.
- Face-to-face meetings and consultations.
- Service agreements, onboarding documentation, and billing processes.
The types of personal information we may collect include, but are not limited to:
- Full name and job title.
- Company or business name.
- ABN, ACN, or business registration details.
- Postal and business addresses.
- Email address.
- Telephone and mobile numbers.
- Billing and invoicing information.
- Banking or payment details.
- Technical and system-related information relevant to service delivery.
We may also collect information regarding your interest in, enquiries about, or use of our services.
Information Collected Automatically
When you visit the Wisely IT Services website, certain information may be collected automatically, similar to most commercial websites. This information may include:
- IP address.
- Browser type and version.
- Operating system.
- Screen resolution and device type.
- Pages viewed and time spent on the website.
- Referring to websites or search engines.
This information does not generally identify you personally and is used for:
- Website administration and optimisation.
- Security monitoring and fraud prevention.
- System performance analysis.
- Statistical and analytical purposes.
- Improving user experience and service delivery.
Participation In Website Activities
From time to time, Wisely IT Services may invite you to participate in optional activities such as:
- Surveys and feedback forms.
- Service reviews or testimonials.
- Polls or research initiatives.
- Event registrations or promotions.
Participation is voluntary. Any personal information provided in connection with these activities is handled in accordance with these Terms.
Financial & Credit Information
If you engage Wisely IT Services for services involving invoicing, ongoing contracts, or credit arrangements, we may collect and retain:
- Payment history.
- Transaction records.
- Credit-related information.
Where credit terms are requested, we may collect additional business and financial information, including:
- Banking details.
- Financial history.
- Current financial position.
- Credit references.
We may also obtain information from third parties, such as credit reporting agencies, where permitted by law.
System Access & Monitoring Services
To deliver certain IT services, Wisely IT Services may be required to:
- Implement monitoring tools.
- Access business systems, networks, or devices.
- Configure tracking, reporting, or security systems.
These systems may collect information relating to network activity, system usage, or user behaviour within your organisation. The scope and purpose of such access will be determined by your service agreement and instructions.
Clients remain responsible for informing their staff and users of any monitoring systems implemented within their organisation.
Use Of Personal Information
Wisely IT Services may use personal information for purposes including, but not limited to:
- Responding to enquiries and service requests.
- Providing proposals, service documentation, and capability information.
- Delivering, administering, and managing IT services.
- Communicating service updates, alerts, and technical notices.
- Managing billing, payments, and debt collection.
- Conducting credit assessments where applicable.
- Improving our services, systems, processes, and security.
- Meeting legal, regulatory, and contractual obligations.
Aggregated and anonymised information may also be used for internal reporting, analytics, and marketing insights, including service performance and customer satisfaction trends.
Marketing Communications
Wisely IT Services may contact you with information about services, updates, or insights that may be relevant to your business.
You may opt out of marketing communications at any time by:
- Using the unsubscribe option provided in communications.
- Contact us directly using the details provided below.
Service-related communications necessary for the delivery of contracted services cannot be opted out of.
Disclosure Of Personal Information
Wisely IT Services does not sell, rent, or license personal information to third parties.
Personal information may be disclosed only where reasonably necessary to provide our services, including disclosure to:
- Third-party IT vendors and technology partners.
- Cloud service providers.
- Hardware repair and maintenance contractors.
- Payment processors and financial institutions.
- Professional advisers such as accountants or legal consultants.
All third parties engaged by Wisely IT Services are required to handle personal information securely and in accordance with applicable privacy obligations.
Overseas Data Storage & Cloud Services
Some services provided by Wisely IT Services may involve the use of cloud-based systems or platforms hosted outside Australia, including in jurisdictions such as the United States.
Where personal information is stored or processed overseas, Wisely IT Services takes reasonable steps to ensure that appropriate data protection standards are applied and that service providers comply with contractual privacy and security requirements.
Legal Disclosure Requirements
Wisely IT Services may disclose personal information where required or permitted by law, including:
- In response to court orders, subpoenas, or legal proceedings.
- To comply with regulatory or statutory obligations.
- To law enforcement agencies for investigation or prevention of unlawful activity.
- Where necessary to protect the rights, property, or safety of Wisely IT Services, our clients, or others.
Data Security
Wisely IT Services takes reasonable and appropriate steps to protect personal information from:
- Unauthorised access.
- Loss or misuse.
- Interference or modification.
- Unauthorised disclosure.
Security measures include physical, electronic, and administrative safeguards appropriate to the nature of the information and the services provided.
While we take security seriously, no data transmission or storage system can be guaranteed as completely secure. You acknowledge and accept this risk when providing information electronically.
Data Retention & Destruction
Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected or to meet legal and contractual requirements.
When personal information is no longer required, Wisely IT Services will take reasonable steps to securely destroy or permanently de-identify the information.
Accuracy & Correction Of Information
Wisely IT Services takes reasonable steps to ensure that personal information held is accurate, complete, relevant, and up to date.
You are encouraged to notify us if:
- Your personal or business details change.
- You believe the information we hold is inaccurate or incomplete.
We will take reasonable steps to correct any inaccuracies upon request.
Access To Personal Information
Under Australian privacy laws, you may request access to personal information held about you, subject to certain exceptions.
To request access, please contact us using the details below. We will:
- Assess your request.
- Respond within a reasonable timeframe.
- Advise if access cannot be granted and explain the reasons.
Wisely IT Services reserves the right to charge a reasonable administrative fee for searching, retrieving, and providing access to information where permitted by law.
Website Use & Acceptable Conduct
You agree not to misuse our website or systems, including by:
- Attempting unauthorised access to systems or data.
- Introducing malicious software or harmful code.
- Using the website for unlawful purposes.
- Interfering with website functionality or security.
Wisely IT Services may suspend or restrict access to its website or systems where misuse is detected.
Limitation Of Liability
To the maximum extent permitted by law, Wisely IT Services is not liable for:
- Loss or damage arising from website use or service interruptions.
- Indirect, incidental, or consequential losses.
- Loss of data, profits, or business opportunities.
Nothing in these Terms excludes rights or guarantees that cannot be excluded under Australian Consumer Law.
Changes To These Terms
Wisely IT Services may update these Terms & Conditions from time to time. Updated versions will be published on our website and take effect from the date of publication.
Continued use of our website or services constitutes acceptance of the updated Terms.
Contact Us
If you have any questions, concerns, or complaints regarding these Terms, privacy practices, or how Wisely IT Services handles personal information, please contact us.
All privacy-related enquiries, access requests, corrections, or complaints should be directed to:
Privacy Officer
Wisely IT Services
Website: https://wiselyitservices.com/
We will assess all enquiries and complaints within a reasonable timeframe and, where appropriate, provide written reasons for our decisions.